Steve Matthews, CEO of TRG, says, “One of the biggest challenges we hear from the CIOs we talk to is the need to get their arms around exactly what they are spending their money on.” When companies have subscriptions for everything from Microsoft 365 to their customer service software, and multiple departments juggle evolving software needs without always communicating about changes, it’s easy to see how old subscriptions slip under the radar.
That’s why TRG developed a comprehensive product to help companies get their subscriptions back on track. “Using the FITS and Research Monitor product suite, our clients get full transparency into their spend, from the total company-wide spending, drilling all the way down to an individual user and the specific services that they are subscribing to.” For example, he explains, “We can show a customer that they are paying $1M for an enterprise license that no one has used for the last six months. Turning that service off provides an immediate and compelling ROI.”
Their spend management platform, allows companies to load commercial relationships and subscriptions into one location, where it’s easy to keep track of cost and usage statistics. As a result, TRG provides a single view across the full spectrum of subscriptions, enabling clients to optimize their spend on software licences, information services, market data, research, index data, publications, consultancy and more. The software identifies where subscription charges don’t match contract specifications and helps users turn off services for ex-employees. Also included are “innovative, high-performance, and user-friendly OLAP-based reporting tools which allow users to drag-and-drop in the fields they wish to report on, create visualizations, and set up interactive dashboards,” states Matthews. These tools greatly simplify decisions based on cost and usage.
The TRG team spends time to implement the system thoroughly, beginning with paper records and troubleshooting roadblocks unique to each company.
One of the biggest challenges we hear from the CIOs we talk to is the need to get their arms around exactly what they are spending their money on
Once the system is in place, companies can choose to manage FITS and Research Monitor themselves or turn over the administration managed services team. “This allows our clients to reduce operating costs, increasing savings and transparency, while freeing them up to concentrate on adding value to their business,” Matthews says of the option.
According to Matthews, the three key factors their clients have are partnership, investment, and support/expertise. “We are very fortunate to have a 95+ percent customer retention rate which we believe is a direct result of our dedication to understanding and responding to our customers’ needs,” he expounds. The personal attention they devote to each client, along with their extensive investment in improved technology, makes them ideal long-term partners.
He also feels that their results speak for themselves: customers have reported savings of over $1M each year, with one customer reporting that they easily exceeded 10x ROI with FITS. “Cost savings can come from a number of different areas,” he adds, “such as identifying services that the firm is paying for but not using, identifying duplicate services that the customer is paying for, or realizing cost and operational efficiencies from the use of technology to drive automation.”
As they look to the future, their open communication and commitment to investing in their product offerings is key. “Over the coming year,” Matthews emphasizes, “we are partnering with our clients to define new solutions in the areas of index tracking and management, vendor management and compliance, and contract management.”